Legal

Terms of Service

These terms set out how you may use Deindex. The most important part is short: we only ever perform lawful removals, and you may only ask us to remove data that is yours or that you are authorised to remove.

Last updated July 13, 2026

Agreement to these terms

These Terms of Service ("Terms") are a legal agreement between you and Deindex ("Deindex", "we", "us") governing your use of deindex.io and the Deindex service. By creating an account, running a scan, or subscribing to a plan, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service.

What Deindex does

Deindex searches data brokers and people-search sites for listings that publish your personal data, shows you what it finds, and, on a paid plan, files removal requests on your behalf and monitors for relisting. Every request is filed under an existing legal mechanism: an erasure request under GDPR Article 17, a delete request under the CCPA or CPRA, a data broker's own published opt-out programme, or a removal tool a search engine offers, such as Google's personal-information removal. You can see what this covers on the use cases page and what it costs on the pricing page.

Lawful use, and what we will not do

Deindex exists to help people use rights the law already gives them. We only ever perform lawful removals: statutory erasure and delete requests, and the opt-out routes that brokers and search engines publish themselves. We will not, and our service may not be used to:

evade, obstruct or defeat the law, a lawful investigation, or a court order;
suppress journalism or reporting in the public interest;
scrub or hide court records, government or public records, or other lawfully published information of public interest;
conceal fraud, harass a third party, or interfere with someone else's legal rights;
remove data about a person other than yourself unless you are legally authorised to act for them.

We do not promise to "delete anything from the internet". We promise to use real legal mechanisms, well, and to be honest about their limits.

Your warranty

When you ask us to remove a listing, you represent and warrant that the personal data in it is your own, or that you are legally authorised to request its removal on behalf of the person it concerns, for example as their parent, guardian, or under a valid power of attorney, or as an employer acting with an employee's consent on a Business plan. You are responsible for the accuracy of the information you give us, and you agree that we may rely on it when we contact a broker.

What we cannot remove

Honesty about scope is part of the product. Some information is outside any lawful removal mechanism, and we will tell you plainly when a listing falls into one of these categories rather than take your money for it:

news reporting and other journalism;
court filings, dockets and other public or government records;
content you have no legal right to have removed;
information a site is legally entitled to keep publishing.

Your account

You must be at least 18 to hold an account, and you must give accurate account details. You are responsible for keeping your password safe and for activity under your account. Tell us at [email protected] if you suspect unauthorised use.

The free scan

The exposure scan is free and shows you, unblurred, what we found. A free account performs no removals. Removals, the evidence locker, monitoring and report exports are part of the paid plans. There is no free removal tier, and we never imply otherwise.

Plans, billing and renewal

Paid plans are billed in advance, monthly or yearly, at the prices shown on the pricing page, through our payment processor. Subscriptions renew automatically for the same period until you cancel, and you authorise us to charge your payment method for each renewal. If a price changes, we will tell you before it applies to your next renewal. The Business plan is billed under a separate order or invoice on the terms agreed with you.

Cancellation and refunds

You can cancel at any time from the billing portal in your account. When you cancel, you keep access until the end of the period you have already paid for, and we do not bill you again. If Deindex is not right for you, email [email protected] within 14 days of your first payment for a full refund of that payment. After 14 days, cancelling stops future charges rather than refunding past ones, because by then we have already filed removal requests on your behalf.

Acceptable use

You agree not to:

use the service for anything unlawful or prohibited by the lawful-use section above;
submit data about someone else without the authority to do so;
attempt to break, overload, scrape or reverse engineer the service;
resell or provide the service to third parties except under a Business plan that permits it.

No guarantee of a specific outcome

We file requests diligently and under the correct legal basis, but the outcome depends on each site's policy and each authority's response, which are outside our control. Results depend on each site's policy, and some removals are not guaranteed. A site may reject a request, relist you later, or be legally entitled to keep publishing. We will tell you the honest status of each request, including when a removal could not be completed and why.

Intellectual property

Deindex, its name, brand and the software and content of the site are owned by us or our licensors. We grant you a limited, non-transferable right to use the service under these Terms. The evidence, reports and data we produce about your own exposure are yours to keep and use.

Third-party sites

The service interacts with data brokers, search engines and other third-party sites we do not control. We are not responsible for their content, policies or conduct, and their handling of your data is governed by their own terms.

Disclaimers

The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms limits any right you have that cannot be limited under the law that applies to you. We do not provide legal advice, and using Deindex does not create a lawyer-client relationship.

Limitation of liability

To the fullest extent the law allows, Deindex is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or data. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim. Some jurisdictions do not allow these limits, in which case they apply to you only to the extent permitted.

Indemnification

You agree to indemnify Deindex against claims arising from your breach of these Terms, in particular from asking us to remove data you were not authorised to remove, or from information you gave us that was inaccurate.

Termination

You may stop using Deindex and close your account at any time. We may suspend or end your access if you breach these Terms, in particular the lawful-use section, or where we must to comply with the law. On termination, the sections that by their nature should survive, such as warranties, disclaimers, liability and indemnity, continue to apply.

Governing law

These Terms are governed by the laws of the jurisdiction in which Deindex is established, without regard to conflict-of-laws rules, and subject to any mandatory consumer-protection rights you have where you live. We will try to resolve any dispute with you informally first, so please contact us before taking any other step.

Changes to these terms

We may update these Terms. When we do, we will change the date above and, for material changes, tell you by email or in the app before they take effect. Continuing to use Deindex after a change means you accept the updated Terms.

Contact us

Questions about these Terms? Email [email protected]. It is the only address to use to reach us.